Registrar and Executive Director


Richard Rogers is the Registrar and Executive Director of the Civil Resolution Tribunal. A lawyer by training, Richard has worked in the public sector for more than 20 years, most recently as a member of the CRT project team within the Ministry of Justice. Previously, Richard served as the Registrar of the Property Assessment Appeal Board from 1996 to 2000. In addition, Richard has expertise in operational management, policy analysis and financial analysis and planning. Richard will use this experience to collaborate with the Chair and other CRT staff on the development of CRT processes and technology, financial planning, and human resource recruitment and management, among other projects. Richard received a law degree from the University of British Columbia in 1987 and, following articles, he practiced law for three years in Nanaimo, British Columbia.

Director of Case Management

Kandis CRT pic

Kandis McCall is the Director of Case Management for the Civil Resolution Tribunal.  After receiving her law degree and mediation training from the University of British Columbia in 2002, Kandis worked for a brief period in private practice in Greater Vancouver.  In 2006 she joined the Residential Tenancy Branch where she worked as an arbitrator and team lead until joining the CRT.  Kandis has expertise in mediation, adjudication and high volume case management.

Tribunal Administrator

Raquel pictureRaquel Gofredo-Battad is the Tribunal Administrator for the Civil Resolution Tribunal. Raquel has worked with the provincial government for over 20 years, within a variety of different ministries. Raquel most recently served as the Office Manager for Victim Services and Crime Prevention with the Ministry of Justice. She has extensive knowledge of administrative services; Raquel is a graduate of Vancouver Community College and holds a certificate in Records Management.  She is also currently enrolled in Business Management at Simon Fraser University. Raquel will be providing assistance to the Civil Resolution Tribunal in a wide variety of areas, including office management, financial administration, and human resources.

Senior Resolution Support Clerk

Jennine Head Shot

Jennine Gates is the Senior Resolution Support Clerk for the Civil Resolution Tribunal.  She has worked for the public service since 2008, most recently as a Disability Claims Analyst with the BC Public Service Agency. Her experience as a public servant has also included  four years working as a scheduler with the BC Supreme Court. Prior to joining the BC Public Service, she spent several years in recruitment and human resource positions in the private sector as well as 12 years in the Canadian Armed Forces Reserves.