CRT Overview

If you’re looking for an overview of what the Civil Resolution Tribunal (CRT) is, why you should use it, and the kind of disputes it can help with, you’ve come to the right place. If you’re looking for detailed information about the CRT’s processes, click here.

What is the Civil Resolution Tribunal?

The Civil Resolution Tribunal (CRT) is Canada’s first online tribunal for resolving strata and small claims disputes. Right now, the CRT is accepting strata property disputes for intake. Soon, it will begin to accept small claims disputes as well. It offers new ways to resolve your legal issues in a timely and cost-effective manner. The CRT encourages a collaborative, problem-solving approach to dispute resolution, rather than the traditional courtroom model. The CRT aims to provide timely access to justice, built around your life and your needs. It does this by providing legal information, self-help tools, and dispute resolution services to help solve your problem, as early as possible.

You can use the CRT 24 hours a day, seven days a week, from a computer or mobile device that has an internet connection. Your interaction with the other participant and/or the CRT can be done when it is convenient for you.

We think that your direct and active participation will help you reach a resolution with the other participant(s). We’re providing a new process with information and support to help you get to a resolution as early as possible. We’ll make a decision for you only if you and the other participants can’t agree on your own solution.

Why should I use the CRT?

A legal question or problem can be just one more thing in your already busy life. We want to make resolving your strata or small claims problem something that fits your schedule, whether you like to get up early or stay up very late. By using the CRT to resolve your dispute, you can avoid the time, cost, and stress of going to court.

The CRT provides you with plain language legal information and, when fully implemented, a range of dispute resolution tools including negotiation, facilitation, and adjudication. You will be able to use the CRT when and where it is convenient for you; at home, at work, or at the local library. What’s more, a facilitator will work with you and the other party to reach an agreement, and if necessary, to prepare you for other steps in the CRT dispute resolution process.

What types of strata disputes can I bring to the CRT?

The CRT can address strata disputes between owners of strata properties and strata corporations for a wide variety of matters, such as:

  • non-payment of monthly strata fees or fines
  • unfair actions by the strata corporation or by people owning more than half of the strata lots in a complex
  • unfair or random, enforcement of strata bylaws (such as noise, pets, parking, rentals)
  • failure of a strata to enforce its bylaws
  • issues of financial responsibility for repairs and the choice of bids for services
  • irregularities in the way meetings, voting, recording of minutes, or other matters are done
  • interpretation of the legislation, regulations, or bylaws
  • issues regarding common property

The Tribunal will not be able to decide matters related to terminating or dissolving your interest in land or your strata lot.

Learn more about the types of disputes that the CRT can help with.

How do I complete an application for dispute resolution?

Review the application checklist to be sure you’re ready to start your application.

See some CRT Dispute Application examples.

Here are two dispute scenarios. These will help you to understand how to use the CRT application form when you are submitting a dispute to the CRT. Pay attention to the way that each person has filled out the application form. This will help you to understand the type of information that you should provide. Remember to be as brief as possible when filling in the application form, and to use respectful language.

Example 1

The first example is of a couple who own a strata lot. They have left town twice, and both times their son has got into trouble with the strata. The first time, their son and his friend were using the pool after it had closed for the night. When they got back from their trip, they had a fine from the strata for $200. The second time their son got into trouble, he parked his car in the visitors parking for a few nights. When they got home from their trip, they had a fine from the strata for $1,400 for this. To see how they would fill out an application form for this issue, click Example Dispute 1.

Example 2

The second example is of a person who owns a strata lot. A few months ago, their neighbour brought home a dog. The neighbour works graveyard shifts, and the dog barks all night long. The person filing the dispute isn’t able to sleep since the dog’s barking keeps them up all night. They’ve tried talking to the dog’s owner about it, but were not successful. To see how they would fill out an application form for this issue with the CRT, click Example Dispute 2.

Try the Solution Explorer

If you haven’t already tried the Solution Explorer, it’s a great tool to help you get started and learn more about your dispute before you apply for dispute resolution. It can also help you take steps to resolve the dispute on your own or to be sure you haven’t missed any resolution options.